IT Support Engineer

IT Support Engineer

 BlueVoyant is seeking a tech-savvy IT Support Engineer to help analyze and resolve incidents reported by our Security Operations Center (SOC), triage and investigate operational alerts, and provide first line help desk to our onboarding process. This is an excellent opportunity for someone who is passionate about technology, interested in learning more about cybersecurity operations, and wants to build a career in technology.  Working days are structured to cover US weekend and off-hour support.

Helpful Qualifications for the Role:

●    Ability to master new software applications quickly.
●    Comfort with diagnosing and fixing application problems.
●    Experience scripting with Python and Javascript.
●    Comfort with IT hardware and software.
●    Some experience with Continuous Delivery pipelines and the tools used to deliver solutions (GIT, GitLab, BitBucket, Jenkins, AWS Code Deploy, Azure DevOps, etc.).
●    Knowledge of AWS, Azure, or GCP.
●    Experience with Linux administration.
●    Oral and written fluency in English
●    Self-organizing and a natural problem solver
●    BS/BA in a technical field or relevant field experience.

What you will do as an IT Support Engineer:

●    Respond to support requests from the SOC team to assist or triage problems in our security platforms.
●    Maintain troubleshooting documentation with the latest findings and approaches.
●    Investigate internal system or health alerts that originate from our platforms and triage or escalate as needed.
●    Support our client teams with customer onboarding or change requests in our security platforms.
●    Work with other security geeks.
General responsibilities include:
●    Ensure technical issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
●    Work with peers to ensure the end-to-end solution provided by BV works seamlessly for our clients.
●    Maintain up-to-date troubleshooting and knowledge base.

Ideal candidates will:

●    Thrive in our small, fast-paced, product-driven environment.
●    Collaborate with teams from across the organization.
●    Present ideas in business-friendly and user-friendly language.
●    Follow a disciplined workflow.
●    Demonstrate ownership of tasks with escalation as needed.
●    Be a subject matter expert in how a set of technologies work together.
●    Relentlessly push for successful operational outcomes.
●    Possess a strong interest in cyber security.

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in Europe.  BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.