Home Blog Client Support Technician Client Support Technician Client Support Technician Summary Job Description and Functions: BlueVoyant is looking for a Client Support Technician that must have experience working across a wide variety of security platforms and understands event ingestion/normalization for security analytics. In addition to event ingestion, the Client Support Technician will be responsible to ensure Next-Gen AV endpoint health and internal systems are functioning properly for our vast client base. The candidate must understand core IT security and Network fundamentals and be well capable of working with a client-facing/customer-service mindset. This position will be remote, and the candidate must be geographically located within the EU. Primary Role Success Criteria: ● Experience working with cloud based Next-Gen AV software (Sentinel One, CrowdStrike, Carbon Black, Microsoft Sentinel).● Experience working with MDM/Package deployment tools for Windows/OSX/Linux (Jamf Pro, SCCM, etc.)● Understanding of core network protocols (DNS, DHCP, ARP, TCP, UDP, SSL, SSH, SCP, FTP, IPSec, etc.)● Linux systems and networking administration/troubleshooting● Understanding of Cloud Providers and their services (AWS, Microsoft Azure, Google)● Knowledge of virtualization platforms (VMWare, Hyper V)● Experience with SQL databases and writing queries (PostgreSQL preferred)● Event ingestion (Syslog, REST API, HTTP Event Collector, Splunk Universal Forwarder)● Experience with SOAR platforms (Demisto, Splunk Phantom, etc.)● Knowledge of technology solutions in one or more of the following functional areas:○ Cyber Security,○ IT Network/Cloud Environment data/metadata● Ownership mindset, with demonstrated partnership with functional counterparts to deliver on a material set of business objectives.● Service Health Delivery experience a plus● Experience writing custom queries in SIEM (ideally in Spunk and Microsoft Sentinel) Secondary Role Success Criteria: ● Java based regular expressions● Experience with Python or other scripting languages● Hands-on experience with data pipelines and ingest, normalization and modeling solutions and processes with SIEM technologies (ideally Splunk and Microsoft Sentinel)● Recent Experience using Splunk or other big data database solutions for ingestion and analytics What you will do as a Client Support Technician: ● Must be willing to work on a Panama Schedule outlined below: The schedule will be a Panama schedule: (slow rotating shift pattern that uses four teams and two 12-hour shifts to provide 24/7 coverage. The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off). ● Triage and troubleshoot service health issues with respect to our managed security solutions.● Examples include troubleshooting network connectivity, linux operating system problems, event data flow issues, software installation issues and application incompatibilities with next-gen AV.● Work in a client facing role to assist customers with correcting service issues. Preferred Qualifications: ● 1-4 years of hands-on System/Network Administration experience● Security +, Network + preferred, but not required● Language Skills: Proficient in English. German and/or French language skills are a plus. About BlueVoyant At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America. All employees must be authorized to work in the EU as appropriate. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.